PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Framepack collects, uses, discloses, and safeguards your information when you use our AI video generation platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use Framepack's services.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you register on Framepack, use our video generation features, purchase credits, participate in activities on the platform, or otherwise contact us. The personal information we collect may include:

• Name and contact information (such as email address)
• Account credentials (such as passwords and authentication data)
• Profile information (such as profile pictures)
• Payment information (for purchasing credits)
• Images you upload for video generation
• Text prompts and settings used for video creation
• Generated videos and associated metadata
• User-generated content (such as feedback and support requests)

2.2 Automatically Collected Information

When you use Framepack, we may automatically collect certain information about your device and usage patterns, including:

• IP address and general location data
• Browser type, version, and settings
• Operating system and device information
• Referring websites and entry pages
• Time spent on Framepack and features used
• Video generation statistics and patterns
• Unique device identifiers

3. How We Use Your Information

We use the information collected for various purposes related to providing and improving Framepack's video generation services, including to:

• Generate AI videos based on your uploaded images and prompts
• Provide, maintain, and improve our AI models and algorithms
• Manage your account, credits, and video generation history
• Personalize your experience and offer customized video features
• Analyze usage patterns to improve our AI video generation quality
• Develop new features, models, and capabilities
• Communicate with you about service updates and new features
• Process credit purchases and manage payment transactions
• Detect and prevent fraudulent or unauthorized usage

4. AI Model Training and Improvements

To provide high-quality video generation services, we may use anonymized data from user uploads to improve our AI models. This practice helps us enhance video quality, motion patterns, and generation capabilities. You can opt out of having your data used for model improvement in your account settings.

5. Third-Party Service Providers

We may share information with trusted third-party service providers who assist us in operating Framepack, conducting our business, or servicing you. These providers include:

• Cloud infrastructure and hosting services
• AI and machine learning processing partners
• Payment processors for credit purchases
• Analytics and performance monitoring services
• Customer support and communication platforms

These third parties are contractually prohibited from using your information for purposes other than providing services to Framepack.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on Framepack, understand usage patterns, and improve our video generation services. These technologies help us remember your preferences, track your credit usage, and optimize platform performance.

7. Data Security

We implement advanced security measures to protect your information, including encryption, access controls, and regular security assessments. However, no digital platform can guarantee absolute security. We continuously update our practices to maintain the highest level of data protection for your uploaded images and generated videos.

8. Data Retention

We retain your information for as long as necessary to provide Framepack services and fulfill the purposes outlined in this policy. Generated videos remain available in your account until you delete them or close your account. Uploaded images used for generation are automatically deleted from our servers after processing, unless you've enabled the image storage option.

9. Children's Privacy

Framepack's services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 13, we will promptly delete that information.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access or download your personal information
• Correct inaccuracies in your information
• Delete your personal information and account
• Restrict or object to certain processing activities
• Withdraw consent for optional data processing
• Request portability of your information

You can exercise these rights through your Framepack account settings or by contacting our support team.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes through the Framepack platform or via email. We encourage you to review the policy whenever you access our services.

12. Contact

If you have questions or concerns about Framepack's privacy practices or this policy, please contact our privacy team through the support section on our website.